Professional Profile
Senior Programme Manager and PMO Director with a 25+ year track record of delivering complex, high-stakes programmes across financial services, the NHS, central government, and consulting. Proven expertise in programme and portfolio management, PMO setup and leadership, programme recovery, change management, and benefits realisation, across both Agile and Waterfall environments.
Recently led major NHS cloud migrations, M365/Azure transformations, cyber security programmes, and large-scale systems builds for UK government bodies. Trusted to take on the toughest engagements (those with ambiguity, political sensitivity, or delivery risk) and stabilise them, rebuild stakeholder confidence, and drive results. Known for a calm, pragmatic style, strong RAID discipline, and the ability to align teams, suppliers, and senior stakeholders around a clear plan.
Core Competencies
Delivery & Governance
Technology
Sectors
Leadership & Stakeholder
Methodology
Career History
Programme Manager · Trustmarque
Aug 2022 – Present · Remote
- Delivered two Azure tenant-to-tenant migrations for NHS Connect (7,500 and 9,000 users), each completed end-to-end in under nine months on budgets of £500k–£750k, against tight NHS deadlines.
- Led a three-year M365 implementation for Coventry Building Society (25,000 users, multi-million-pound budget), including full adoption of SharePoint Online across the organisation.
- Programme-managed an on-premises SharePoint and file migration to SharePoint Online for a major reinsurance company, including a new SharePoint Online intranet.
- Oversaw critical Cyber Security and AI initiatives for NHS organisations, enhancing operational resilience and security posture.
- Recovered a multi-year Power Platform development project for a UK government arms-length inspectorate, taken on at risk, stabilised, and returned to confident delivery.
- Programme-managed the migration of legacy Lotus Notes applications to Power Platform for a large international engineering company over a multi-year engagement.
- Joined initially to recover several high-profile, at-risk projects (all successfully resolved) before being appointed Programme Manager.
Founding Partner / Principal Consultant · Tilbury-Watson Associates (Self-employed)
Aug 2015 – Mar 2021 · London · Remote
- Co-founded a software consultancy focused on business development and assured technology delivery for SME clients.
- Scoped and sized diverse software development projects, ensuring sound governance, effective resource allocation, and successful outcomes.
- Acted as account manager, navigating budget constraints while maintaining client satisfaction and project integrity.
Programme Manager – Reducing Reoffending Partnership · Ingeus (Contract)
Jun 2016 – Jul 2017 · London & Birmingham
- Managed technical enablement for the Reducing Reoffending Partnership in collaboration with the UK Ministry of Justice.
- Oversaw multiple workstreams across London and Birmingham, ensuring compliant integration with confidential MOJ data.
- Refocused and recovered the programme workstreams, making them a critical enabler for probation operational efficiency in the Midlands.
Senior Programme Manager – AML · Royal Bank of Scotland (Contract)
Sep 2011 – Nov 2015 · London
- Led delivery of the eFlex CPB AML programme from inception, establishing infrastructure, toolsets, governance, and remote team working practices.
- Managed a portfolio of 40+ projects (£50k–£5m) with cross-functional teams of up to 100 people, including offshore teams in India.
- Addressed FCA Section 166 findings relating to AML compliance, delivering across all workstreams over a four-year programme lifecycle.
- Delivered complex data integration from internal bank systems and external suppliers, defining SLAs/OLAs essential to ongoing system health.
Senior Project Manager · Microsoft Consulting (Contract), Client: Nationwide Bank
Apr 2011 – Sep 2011 · Reading
- Led a critical, at-risk workstream within the Faster Payments programme, ensuring delivery of Payment Services Directive obligations.
- Led teams of up to 15 FTEs through final delivery, managing senior stakeholder communication and transitioning Microsoft Consulting projects into the client portfolio.
PMO Director (Interim) · Smiths Group plc
Oct 2010 – Feb 2011 · Slough
- Established demand management controls, delivery monitoring, quality assurance, and benefits realisation frameworks for the group PMO.
Programme Manager / Project Office Lead · BG Group (British Gas)
Sep 2008 – Oct 2010 · London
- Led the Global Project Office for the Infrastructure strand of a major IT Transformation programme, managing direct budgets of £1m+ and indirect budgets of £2.5m+.
- Established and led an effective PMO while implementing systemic improvements to programme management and governance practices globally.
- Engaged with the Enterprise Portfolio Office to deliver updated processes and best practice aligned to group standards.
Portfolio Management Consultant · Mizuho Corporate Bank
Mar 2008 – Aug 2008 · London
- Assessed and developed options for improving the bank's MI and planning capabilities at portfolio level.
Project Manager · Lloyds Banking Group (Contract)
Jul 2007 – Feb 2008 · London
- Managed a workstream within the Basel II compliance programme, delivering regulatory change to required standards and timescales.
Project Manager · HSBC Investment Bank (Contract)
Oct 2006 – Jun 2007 · London
- Refreshed the PMO function for the FIERCE Programme and provided hands-on delivery leadership across critical workstreams.
Earlier Career
Legal & General · Project Manager
Dec 2005 – Sep 2006
Implemented MS Project Server across the organisation.
Shell · Release & Development Manager
Mar 2005 – Dec 2005
Managed global enhancement requests and implementation for the PM toolset platform.
Avanade · Senior Manager, Project Management Practice
Apr 2004 – Dec 2005
Delivered projects across banking, pharma, and oil & gas sectors.
Pfizer · Project Manager
Apr 2004 – Oct 2004
Delivered programme management toolset and reorganised PMO function.
DPR Consulting · Head of eCommerce Delivery
2001 – 2004
Led eCommerce delivery across financial services, asset management, and wealth management clients.
Open Business Solutions · Senior Consultant
Jan 1999 – Dec 2001
Delivered technology projects across the international telecoms sector.
Education
- MSc Astrophysics (Merit) · Imperial College London
- BSc Computing Science (2:1) · University of Greenwich
Certifications
- PMP · PMI · Nov 2002
- PRINCE2 Practitioner · Aug 2001